1. Web sites that don't show contact details

We want to know we're dealing with a real company, and there's someone we can speak to if there's a problem.

2. Web sites that don't tell you the delivery times

We want to know when what we've ordered will be delivered, especially if it's a gift we're buying.

3. Shopping carts that add extra costs at the last minute

We want to know the full price before we commit to ordering.

4. Web sites that let us order items, even if they are out of stock

If it's not in stock please tell us, and also when it will next be available.

5. Web sites that force is to register before we can order

Just plain annoying.

6. Web sites that play video or audio without asking first

Terrible if you're shopping online from work!